For FANs
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How long does the support period last?
The period of support is the day you start supporting until the las...
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Is a supporter's personal information communicated to the creator?
When you start supporting a creator, the creator will be notified o...
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I cannot change my plan and "Your payment is currently being processed" is being shown
We handle payment processing between the 1st and the 5th of every m...
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I can't register a credit card
If you can't register a credit, please try the following: 1. Please...
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How do I delete or change the PayPal account I have registered as a payment method?
Please follow the procedure below to delete or change the info for ...
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I can't login to the account I'm supporting with
If you can't remember the e-mail, ID, or password of the account yo...
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When are pledges charged?
If you are paying with credit card or PayPal First pledgeYou will ...
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I can't view FANs only posts from a creator I'm supporting
You can browse a creator's FANs only posts once your pledge for tha...
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How do I stop supporting a creator?
You can do the following to stop supporting a creator: Select "Cha...
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How do I change/delete credit card's information?
You can change or delete your credit card information using the fol...
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How do I change payment method?
You can change your payment method by clicking "Supported creators"...
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What happens if an error occurred during automatic payment?
Pledges on pixivFANBOX apply for one calendar month (from the 1st t...
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How do I support a creator?
You can start supporting a creator by clicking the "Become a FAN" b...
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What are the supported payment methods?
You can use the following payment methods to support creators: Pa...
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I want to follow a creator
You can follow a creator by clicking "+ Follow" on the page of the ...
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I can't follow a creator I'm supporting
When you start supporting a creator that you follow, their status w...
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I want to stop following a creator
To unfollow a creator, please go to their page and click "Following...
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It is not displayed if the creator who you are following is not using pixivFANBOX,
The creators you are following on pixiv will be displayed in the "F...
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How can I find creators?
There are three ways to search for creators on pixivFANBOX: Enter c...
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Who can post and read comments on posts?
If the post is public, anybody can post or read comments. If it is ...
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Can I sign up to multiple plans from a single creator at the same time?
You can only select one plan per creator. If a creator has multiple...
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What is a Fan Card?
Fan Cards are virtual cards available to people supporting a creato...
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Is there a way I can keep supporting a creator for more months through convenience store payment? (About scheduling pledges)
You can pay for plans in intervals of 1, 3, 6, or 12 months with co...
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Are pledges to creators subject to a separate consumption tax?
All creator support pledges listed on pixivFANBOX are displayed as ...
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Is there any settlement fee for pledge support?
Settlement fee is required for only Convenience store payments.Sett...
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How do I pay at convenience store?
The payment method will be different depending on the convenience s...
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Which convenience stores are available to pay pledge?
You can pay at the following convenience stores: Lawson/Three F Fa...
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Why Can't I choose Convenience store payments?
You cannot choose "Pay at a convenience store" if it is the last da...
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Which credit cards are supported?
You can use Visa, MasterCard and JCB. You can use American Express ...
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What name will show up in my credit card payment history?
You will not see the name of the creator on FANBOX. Your credit car...