For FANs – pixivFANBOX

How long does the support period last?

The period of support is the day you start supporting until the las...

Is a supporter's personal information communicated to the creator?

When you start supporting a creator, the creator will be notified o...

I cannot change my plan and "Your payment is currently being processed" is being shown

We handle payment processing between the 1st and the 5th of every m...

I can't register a credit card

If you can't register a credit, please try the following: 1. Please...

How do I delete or change the PayPal account I have registered as a payment method?

Please follow the procedure below to delete or change the info for ...

I can't login to the account I'm supporting with

If you can't remember the e-mail, ID, or password of the account yo...

When are pledges charged?

If you are paying with credit card or PayPal First pledgeYou will ...

I can't view FANs only posts from a creator I'm supporting

You can browse a creator's FANs only posts once your pledge for tha...

How do I stop supporting a creator?

You can do the following to stop supporting a creator: Select "Cha...

How do I change/delete credit card's information?

You can change or delete your credit card information using the fol...

How do I change payment method?

You can change your payment method by clicking "Supported creators"...

What happens if an error occurred during automatic payment?

Pledges on pixivFANBOX apply for one calendar month (from the 1st t...

How do I support a creator?

You can start supporting a creator by clicking the "Become a FAN" b...

What are the supported payment methods?

You can use the following payment methods to support creators: Pa...

I want to follow a creator

You can follow a creator by clicking "+ Follow" on the page of the ...

I can't follow a creator I'm supporting

When you start supporting a creator that you follow, their status w...

I want to stop following a creator

To unfollow a creator, please go to their page and click "Following...

It is not displayed if the creator who you are following is not using pixivFANBOX,

The creators you are following on pixiv will be displayed in the "F...

How can I find creators?

There are three ways to search for creators on pixivFANBOX: Enter c...

Who can post and read comments on posts?

If the post is public, anybody can post or read comments. If it is ...

Can I sign up to multiple plans from a single creator at the same time?

You can only select one plan per creator. If a creator has multiple...

What is a Fan Card?

Fan Cards are virtual cards available to people supporting a creato...

Is there a way I can keep supporting a creator for more months through convenience store payment? (About scheduling pledges)

You can pay for plans in intervals of 1, 3, 6, or 12 months with co...

Does the pledge amount include tax?

The pledge amount shown on a creator's pixivFANBOX includes tax in ...

Is there any settlement fee for pledge support?

Settlement fee is required for only Convenience store payments.Sett...

How do I pay at convenience store?

The payment method will be different depending on the convenience s...

Which convenience stores are available to pay pledge?

You can pay at the following convenience stores: Lawson/Three F Fa...

Why Can't I choose Convenience store payments?

You cannot choose "Pay at a convenience store" if it is the last da...

Which credit cards are supported?

You can use Visa, MasterCard and JCB. You can use American Express ...

What name will show up in my credit card payment history?

You will not see the name of the creator on FANBOX. Your credit car...