If you don't remember your password, you can reset it using the form below by entering your registered e-mail address.
■ Password reset form
https://accounts.pixiv.net/password/reset
If any of the following applies to you, we can investigate your account based on your payment information.
- You have lost your registered e-mail address or pixiv ID (lost account)
- You cannot receive e-mails or access your registered e-mail account (e-mail address unavailable)
- You noticed an unauthorized payment on your account
If your registered e-mail address is unavailable and you need to update it, we will locate your account using your payment information and provide instructions for updating your e-mail address.
The payment information required varies depending on your payment method.
Please check the details for each payment method below and provide the necessary information when contacting us.
Missing information may prevent us from identifying the correct account.
■ For credit card payments
If you'd like to request an account investigation using your credit card number, we will issue a form for entering your credit card details based on the following payment information.
1. Reason for inquiry:
Lost account / E-mail address unavailable / Unauthorized payment detected
2. Payment method:
3. Creators you supported:
4. Date of last payment:
5. Amount of last payment:
*Missing information may prevent us from identifying the correct account.*Missing information may prevent us from identifying the correct account.
*Do not include personal information such as your credit card number or name.
■ For PayPal payments
1. Reason for inquiry:
Lost account / E-mail address unavailable / Unauthorized payment detected
2. PayPal transaction ID:
Include the "Transaction ID" from the payment receipt e-mail you received from PayPal.
3. Creators you supported:
4. Date of last payment:
5. Amount of last payment:
*Missing information may prevent us from identifying the correct account.
■ For convenience store payments
1. Reason for inquiry:
Lost account / E-mail address unavailable
2. Convenience store payment reference number or customer number:
Check the e-mail titled "コンビニ決済お支払番号のお知らせ" you received from [system@p01.mul-pay.com].
Reference number names vary by store.
Examples:
・2nd number (12 digits): 800000000000
・Customer number: 900000000000
3. Creators you supported:
4. Date of last payment:
5. Amount of last payment:
*Missing information may prevent us from identifying the correct account.
■ For pixivcoban payments
1. Reason for inquiry:
Lost account / E-mail address unavailable / Unauthorized payment detected
2. pixivcoban transaction date and ID:
Check the e-mail titled "pixivcobanのチャージが完了しました"
or "pixivcobanご利用内容のお知らせ" you received from [no-reply@coban.pixiv.net].
Provide transaction details based on the example below:
Example:
[Transaction Date] 2024-10-01 18:00:00
[Transaction ID] d123456a-000f-0000-0000-000000000000
3. Creators you supported:
4. Date of last payment:
5. Amount of last payment:
*Missing information may prevent us from identifying the correct account.