If you can't remember the e-mail, ID, or password of the account you're supporting a creator with,
or if you are still being charged after you've left pixiv, we can help you track the account through your billing history.
■ Credit card payments
If you want to inquire using your credit card number, a dedicated form for your credit card information will be issued.
Please include the following information in your inquiry.
I want an account verification form
■ PayPal payments
Please inform us of the transaction ID you got in the e-mail from PayPal as you were charged.
■ Convenience store payments
Please let us know the creator you supported, the receipt or confirmation number, and the date and time of the payment, as written in the confirmation e-mail you received at the time of payment.