If you can't remember the e-mail, ID, or password of the account you're supporting a creator with,
or if you are still being charged after you've left pixiv, we can help you track the account through your billing history.
■ Credit card payments
If you want to inquire using your credit card number, a dedicated form for your credit card information will be issued.
■ PayPal payments
Please inform us of the name of the creator you were supporting and the transaction ID you got in the e-mail from PayPal as you were charged.
■ Convenience store payments
Please let us know the creator you supported, the receipt or confirmation number, and the date and time of the payment.
Please send the above information to our Contact Us form if you wish to inquire about your credit card number.