If your transfer history displays "Payout failed", this may be due to the following reasons:
Bank Transfer
- The account information registered on FANBOX contains typos or other errors.
- The total amount transferred to the same account over several days exceeds 1 million JPY (*1).
*1 In case of Early Payouts, if the total amount transferred to the same account within a specific period exceeds 1 million JPY, the transfer may not go through, and an error could occur. Retry the transfer in a few days, or opt for Auto-Payout for a smoother transaction.
PayPal
Transfers to PayPal should not be rejected automatically.
If the payment has not been processed within a few days after completing the procedure on FANBOX, it may be due to the following reasons:
- The e-mail address registered on FANBOX contains typos or other errors.
- The e-mail address registered on FANBOX does not have an associated PayPal account.
- You haven't verified your identity on Paypal when trying to transfer 100,000 JPY or more.
In the above situations, you can cancel the transfer by contacting pixivFANBOX.
Upon cancelation, after a specified period, the transfer will be marked as "Payout failed" in your transaction history, and the amount will be refunded to your transferable amount.
If your PayPal account does not accept the payment within 30 days after the transfer via FANBOX, the transfer will be automatically canceled.
After a specified period, the transfer will be marked as "Canceled" in your transaction history and the amount will be returned to your transferable amount.
Wise
- The bank account linked to your Wise does not support the currency specified on FANBOX.
- The account information registered on Wise contains typos or other errors.
- You have not set up a bank account on Wise to receive payouts (*2)
*2 You may receive an e-mail from Wise about setting up your bank account after an auto-payout is carried out. Please follow the instructions in the e-mail and set up a bank account to receive the earnings from your Wise account.
You can check the transfer information registered in FANBOX under Manage Pledges/Payouts.
Please note that transfers not marked as "Payout failed" in your history may take up to 5 business days to complete.
If the issue persists after reviewing the above steps, please contact pixivFANBOX support.