Payment of pledges
For supporters, including information about payment methods and errors that may occur during payment.
About before billing
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I can't support a creator
If you see an error when trying to support a creator or if you're u...
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What are the supported payment methods?
You can use the following payment methods to support creators: Pay...
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I can't register a credit card
If you can't register a credit, please try the following: 1. Please...
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When are pledges charged?
For your first pledge, you will be charged for the current month on...
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Which credit cards are supported?
You can use Visa, MasterCard, JCB and American Express.If you do no...
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What name will show up in my credit card payment history?
You will not see the name of the creator on FANBOX. Your credit car...
About after billing
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My support isn't showing up after payment
It may take up to 15 minutes to process the payment and for your su...
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How do I change payment method?
You can change your payment method by clicking "Supported creators"...
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I cannot change my plan and "Your payment is currently being processed" is being shown
We handle payment processing between the 1st and the 5th of every m...
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When do I get charged for pledges if I start supporting a creator in the middle of the month?
You will be charged on the day you start supporting a creator, and ...
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What happens if an error occurred during automatic payment?
Pledges on pixivFANBOX apply for one calendar month (from the 1st t...
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I accidentally started supporting a creator, can I receive a refund?
We cannot cancel or return a pledge that has been paid. Please chec...